Shipping policy
Extremely well laid out internal absorptive packaging around ZiSha work, boxed, and then with thick extra layer bubble wrapping prior to final parcelling! We, Yi-Lei and Ian will be shipping your parcel out, in 2-10 business days of your happy purchase! Standby for our official Shopify notification after your purchase! After which, depending on your chosen Shipping option, it will arrive within 3-6business days, 2-3weeks or as stated. Your beloved ZiSha Art will come to you soon! Let us enjoy tea with the best ceramic ware too :-D!
Fully-Handmade ZiSha Art and Craft!
With all the hearts and efforts of our Craftsmen and Artists, to you dearest Buddy in Tea!
For U.S., shipping as usual from trusty Singapore (not China, nor anywhere else) for the past years. Rest assured. We know all about the tariff/deminimis matters! (Extracted from the latest U.S. HTS: "Free means 0% Tariff, "SG" is Singapore).
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FOR our friends in the U.S.:
With the help, coordination and real feedback and experience from many friends and patrons who in the U.S. received our shipping since the 25th August 2025 and beyond 29th August 2025, all U.S. recipients are absolved from, and do not have to, pay anything at all in extra with our documentation. Within parcel, we have discreet and wise documentation of parameters to ensure your very best interest! Best, versus from anywhere else!!!! Love you friends!
If there is any custom duty you have incurred, upon your receipt of the parcel, please email us the screengrab/email from the last mile shipping company in the U.S., let us know! :-D. Our Craftsmen, Yi-Lei and ian, will come up with the monies to cover you, our dearest Friends!!! We are doing this not as a business, but as a mission to bring true Fully-Handmade works to your tea tables. We love you too much. WE love you all, every continent! From us folks in yixing.
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For all of you Dearest Friends in Europe, U.K., Canada, U.S., Australia, New Zealand, Russia, South East Asia! we hope to see you friends in Yixing 宜兴 at Dingshu Town, Jie Fang Zhong Lu, 103, 丁蜀镇, 解放中路 103号 as early as possible :-D !